Wash & Fold Laundry Service

Terms & Conditions of Service

By using Crystal Clean Cleaning Company’s Wash & Fold Laundry Service, you acknowledge that all items submitted are suitable for standard machine washing in water on a normal cycle and tumble drying. Crystal Clean is not responsible for damage to items that are not designed for this standard laundering process or that have not been identified as requiring special care.

By submitting laundry for service, the customer agrees to the following terms:

General Service Terms

• A 20-pound minimum applies to all on-demand Wash & Fold orders that include pickup and delivery. The minimum charge is always based on 20 pounds.
• Customers are responsible for providing and maintaining accurate contact information, including phone number, email address, and service address. Failure to do so may result in delays to pickup or delivery.
• Debit or credit card is required for all residential customers. Cash or checks are not accepted.
• Failure to maintain valid payment information may result in delayed delivery, account suspension, or cancellation of services.
• All laundry bags must be clearly labeled with the account holder’s name, address, and phone number before pickup.
• Laundry must be placed outside in plain sight at the designated pickup location between 9:00 AM and 2:00 PM.
• If no laundry is available at the scheduled pickup time, a $15 late cancellation fee may apply.
• Drivers are not responsible for missed or partial pickups if items are not accessible during the pickup window.

Laundry Condition & Item Responsibility

• Crystal Clean cannot be responsible for inherent fabric weaknesses, hidden defects, or items that tear or develop holes during normal processing.
• We cannot guarantee against color loss, color bleeding, shrinkage, or damage to weak or delicate fabrics or attached items such as buttons, beads, ties, or zipper pulls.
• Non-washable items (belts, pins, stickers, etc.) must be removed before pickup.
• Customers must check all pockets and bags for foreign objects such as pens, jewelry, razors, needles, crayons, or markers. Crystal Clean is not responsible for damage caused by items left in laundry.
• Stain removal is not guaranteed. Some stains are permanent. Customers may include special instructions or stain notes with their order.

Pickup & Delivery Responsibility

Crystal Clean is not responsible for laundry before pickup or after delivery. It is the customer’s responsibility to ensure their laundry is safe during those times.

Pickup occurs between 9:00 AM and 2:00 PM.
Delivery occurs between 9:00 AM and 2:00 PM on the scheduled return date.

We cannot guarantee exact times. If access is unavailable during those windows, Crystal Clean is not responsible for missed or delayed service.

Subscription Service Terms

By enrolling in a monthly Wash & Fold subscription, you agree that all submitted items are suitable for standard machine washing and tumble drying.

Accepted household items include:

• Clothing
• Towels
• Sheet sets
• Blankets 50” x 60” or smaller

Each subscription includes a monthly pound limit. Any pounds exceeding the plan limit are billed at $3.00 per pound and charged on the renewal date.

Example:
A Silver Plan includes 120 lbs per month. If a customer submits 125 lbs in one month, the additional 5 lbs will be billed at $3.00 per pound.

Subscriptions renew automatically each month unless canceled.
Unused pounds do not roll over to the next month.

Customers may submit additional household items outside of their plan; these will be billed per piece at delivery.

Opting Out of a Subscription

To cancel a subscription, customers must submit a request via:

• Email: info@crystalcleancleaningcompany.com
• Or through the customer portal

Requests must be submitted at least 48 hours before the renewal date and must include:

• A clear cancellation request
• Desired cancellation date

A cancellation is not valid until confirmation is received from Crystal Clean.

Payment Failure Policy

If a payment method is declined on a renewal date, the subscription will be automatically canceled. The customer is responsible for updating their payment information and contacting Crystal Clean. This may also cancel any recurring pickups.

Lost & Damaged Items

Crystal Clean does not follow individual care labels and processes laundry by the load, not by the piece. We cannot verify possession of individual items.

Crystal Clean is not responsible for:

• Lost items
• Items left in pockets
• Accessories such as jewelry, belts, pins, or non-washable items

Missing item claims must be reported within 24 hours of delivery. We will make reasonable efforts to locate missing items.

Contaminated Items

We do not accept items contaminated with:

• Bodily fluids (human or pet)
• Cloth diapers
• Excessive pet hair
• Wet or damp laundry
• Mildew
• Bedbugs, fleas, ticks, or roaches
• Poison ivy or poison oak oils
• Hazardous chemicals
• COVID-exposed bedding

These items pose a risk to our staff and other customers.

Fee Schedule

• On-Demand Wash & Fold: $3.00 per pound
• Subscription Overages: $3.00 per pound
• Late Pickup / No Order Available / Late Cancellation: $15.00

Pricing

On-Demand (Pickup & Delivery)

• $3.00 per pound
• 48-hour turnaround
• 20-pound minimum

Drop-Off & Pick-Up

• $2.00 per pound
• 48-hour turnaround
• Items must be picked up within 48 hours

Express Service

• Add $0.65 per pound
• 24-hour turnaround

Subscription Plans

Bronze Plan

• 60 lbs per month
• $144 per month
• 20% discount on on-demand rates
• Includes pickup & delivery

Silver Plan

• 120 lbs per month
• $270 per month
• 25% discount on on-demand rates
• Includes pickup & delivery

Gold Plan

• 240 lbs per month
• $504 per month
• 30% discount on on-demand rates
• Includes pickup & delivery